Privacy Policy

1. Agency responsible

Antiagevita ("we", "us", "our") is the agency responsible for your personal information under the Privacy Act 2020. We are located at 95 Upland Road, Kelburn, Wellington 6012, Aotearoa New Zealand.

Privacy enquiries: hello@antiagevita.world

2. Personal information we collect

We may collect:

• Identity information: name
• Contact information: email address, phone number, postal address
• Communication content: messages sent via our contact form or email
• Transaction information: booking details and payment records (processed by third-party payment providers)
• Technical information: IP address, browser type, device data, cookie identifiers
• Usage information: pages visited, session duration, navigation paths

We do not collect sensitive health information through this website. Please do not send medical records or detailed health histories via our contact form.

3. How we collect information

Information is collected when you submit our contact form, book a service, email or call us, browse our website, adjust cookie preferences, or subscribe to communications with your consent.

4. Purpose of collection

We collect personal information to:

• Respond to enquiries and provide customer support
• Deliver booked movement sessions and digital products
• Process payments and manage accounts
• Improve our website and services
• Send marketing communications where you have opted in (UEMA 2007 compliant)
• Comply with legal obligations

We only collect information that is necessary for these purposes (Information Privacy Principle 1).

5. Disclosure to third parties

We do not sell personal information. We may disclose information to:

• Website hosting and IT service providers
• Payment processors
• Analytics providers (with your cookie consent)
• Professional advisers where required by law

Third parties are required to protect your information and use it only for the specified purpose (IPP 2 and IPP 3).

6. Overseas disclosure

Some service providers may store or process data outside New Zealand. Before disclosing information overseas, we assess whether comparable safeguards exist or take reasonable steps to ensure your information is protected (IPP 12).

7. Storage and security

We store personal information securely using HTTPS encryption, access controls, and staff confidentiality requirements. We retain information only as long as necessary:

• Contact enquiries: up to 24 months
• Booking and transaction records: 7 years (tax and accounting requirements)
• Marketing consent records: until withdrawn plus 12 months
• Analytics data: up to 26 months

8. Notifiable privacy breaches

If a privacy breach causes or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

9. Your rights

Under the Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you (IPP 6)
• Request correction of inaccurate information (IPP 7)
• Withdraw marketing consent at any time
• Make a complaint about our handling of your information

To exercise these rights, contact us using the details above. We will respond within 20 working days unless an extension applies.

10. Complaints

If you are unhappy with our response, see our Complaints Policy. You may also contact the Office of the Privacy Commissioner at www.privacy.org.nz or 0800 803 909.

11. Cookies

We use cookies as described in our Cookies Policy. Non-essential cookies require your consent.

12. Children

Our services are not directed at children under 16 without parental involvement. We do not knowingly collect information from children. Contact us if you believe we have done so.

13. International visitors

If you access our website from outside New Zealand, your information may be handled in accordance with this policy and applicable New Zealand law.

14. Changes

We may update this policy from time to time. The date at the top indicates the latest revision.